April 14, 2026
As Voice Phishing Surges 442%, Caller Verify Closes the Last Gap in Enterprise Identity Verification
The new Universal Connector brings Okta MFA to any web application in just seconds, with no native integration required
Calgary, Alberta — April 14, 2026 — TechJutsu today announced the Caller Verify Universal Connector, a Chrome or Edge-based browser extension that triggers identity verification inside any web application. The Universal Connector enables organizations to verify users with Okta Multi-Factor Authentication (MFA) before completing high-risk account, even when native integrations are not available.
Most service desks still rely on knowledge-based questions to validate identity during live support calls, even for sensitive requests like password resets, factor resets, account unlocks, and account recovery. These legacy methods are slow, inconsistent, and vulnerable to impersonation attacks, especially as AI-generated voice cloning makes callers sound convincingly real.
“Most organizations are authenticating with legacy security questions, like it is still 1999,” said Tracey Nyholt, CEO of TechJutsu. “In today’s world, the answers to common security questions are publicly available on social media. Organizations need real identity assurance, not trivia. With the Universal Connector, organizations can apply MFA user verification inside any web application, instantly, without relying on native integrations.”
The Threat Landscape
Vishing attacks surged 442% within 2024 alone, according to the CrowdStrike 2025 Global Threat Report. Attackers used real usernames, real credentials, and phone-based tricks to get into systems. This means the help desk has become a main entry point for attackers because this is where people still make identity decisions over the phone.
At the same time, support teams now work across a range of browser-based tools, internal websites, custom CRMs, ticketing consoles, and other web apps, and not every tool has a built-in way to verify a user’s identity. This leaves holes exactly where attackers strike. The Caller Verify Universal Connector helps close these gaps by bringing identity provider MFA straight into the browser. Now, agents can securely verify users in whatever web application they have open during a support call.
“As AI-generated voice cloning and sophisticated vishing attacks make it harder to distinguish between legitimate support requests and sophisticated threats, organizations need a way to verify the user before taking any critical actions," said Alex Valenzuela, Vice President, Americas Partners & Alliances at Okta. “By bringing trusted Okta MFA directly into the browser, Okta and TechJutsu are helping organizations enforce secure authentication across all user journeys and protect against ever-evolving AI-driven threats.”
How the Universal Connector Works
The Universal Connector is built to live exactly in the applications in which organizations work. It bridges the gap between the request and secure fulfillment, operating as a lightweight browser overlay inside Chrome and Edge workflows. Whether teams use ServiceNow, Salesforce, MS Teams, Slack, Zendesk, Workday or a custom internal CRM, the connector sits ready in the browser to trigger identity checks in the same window without native integrations.
Instead of asking unreliable knowledge-based questions, agents can send a secure MFA prompt to the caller’s registered device with a single click. Once the caller approves the prompt, the browser updates a real-time Verified status, creating a high assurance verification of identity and allowing the agent to safely continue the request.
Beyond security, the Universal Connector improves operational efficiency. A push approval typically takes less than 10 seconds, far faster than knowledge-based questions, reducing average handle time in high-risk interactions. Each verification also produces a logged event in the identity provider, supporting audit and compliance requirements. It’s delivered as a Chrome/Edge extension and deployment is fast, less than one day, and requires no code.
“In every conversation we had with clients, they would always have a new application that they wanted to do an MFA trigger from. We had so many specific application-integration requests that it would have taken us 100 years to do them all,” said Tracey Nyholt, CEO of TechJutsu. “So instead, we made a universal connector to enable anyone, anywhere, to use MFA in any web application.”
Availability
The Caller Verify Universal Connector is available for download today on the Chrome Web Store and requires a TechJutsu Caller Verify subscription. Organizations can typically deploy it in a day, without modifying the underlying support platform, and bringing Zero Trust principles to the voice channel.
To learn more or request a demo visit callerverify.com, and watch this video as an example how Universal Connector works within Microsoft Teams, Slack, and Salesforce Integrations.
About TechJutsu
TechJutsu is an Identity and Access Management company that builds secure identity solutions for enterprise support workflows. Our SaaS products, Caller Verify and OrgVerify, strengthen caller authentication and organizational legitimacy, while our integrations with platforms like ServiceNow and Okta help enterprises modernize securely across help desks, call centers, and emerging AI help desk agents. Caller Verify is listed on the Okta Integration Network (OIN) and is available directly through Okta’s marketplace for organisations already running Okta.